How to request help from YaraConnect Product team using Zendesk

Now you can submit your requests for YaraConnect Tech team easily using zendesk. Just click on the help icon below, fill the form and submit. 

If you are reporting a bug, Please submit the below information along with the bug details for us to expedite issue resolution:

• Total number of Retailers impacted
• Time duration since first issue observed
• Retailer Name
• Retailer Shop Name
• Retailer Address
• Retailer Mobile Phone Number
• Retailer Device Name/Model
• Retailer Device OS version
• Device data signal strength (how many bars out of 5) and type (2G, 3G, 4G, WiFi, etc)
• YC app version
• Description of issue
• Steps to reproduce issue
• Screenshot/video recording of issue
• Timestamp of when issue occurred

Once we receive your request we will get in touch with you to get more details.

Thanks and enjoy YaraConnect!!